I hope most, if not all, of you questions are answered here. If not, or you need clarification, just contact me!
Just hover over each question and the answer will come up!
How much will my photo book cost?
How much will my Photobook cost to ship to me?
Can I get a discount on multiple copies?
How many pages can I have in a photo book?
What size book should I order?
How long does the whole process take?
Once I have final approval and payment, I send the book to the book printer. Delivery normally takes approximately 2-3 weeks. If it is going to take any longer for any reason I will contact you.
If you are in a rush, please ring me so we can discuss whether I can meet your deadline. Based on other work, I will try to accommodate you; however, there will be a rush premium of 50% on the design fee. The printing process, however, CANNOT be rushed so you must wait the 2-3 weeks for their segment of the process.
How do you know what order to place the photos in the book?
It is important to sort the photos in the order that you would like to see them in the book. The best option is to give me a general sense of order. For instance, if you are doing a travel photo book and you want the areas you visit in order of the actual trip, put them into folders on the disk. It is best that within a subject matter, I be allowed “creative license” to lay the photos out in the best way for a pleasing result. If you have a particular image you want for the front and/or back cover, please let me know. Or, if you wish for me to choose what I feel is best for the particular theme of the book, I’ll choose the images and you can approve them at the First Draft stage.
How many photos fit on a page?
Can I add text to my photo book?
I encourage this as words add to the story you are telling. You may have some interesting stories or anecdotes to add. There’s no limit... just provide me with a Word or text Document to work from (please SPELLCHECK this document). When I send you the draft, please check the spelling and grammar carefully as I do not refund or exchange on books with these errors. Some clients prefer to write a Forward, while others want to add text in various parts of the book. Based on your book, I am happy to give guidance on this as well.
Can I make any changes before my photo book goes to print?
Can I view my photo book before it goes to print?
ABSOLUTELY! Once I finish the photo book, I will advise you of the URL on the web where you can view it. While you cannot make changes directly on that copy, you can come back to me with changes, etc.
For Credit Card Transactions via Paypal
Memories4you accepts Visa Card and Master Card through Paypal. All account information will be provided on the invoice I send you. Upon entering Paypal, you’ll be able to make the payment directly with your credit card and address details. The payment will then be processed and Paypal will send you a receipt by email. Please note that Paypal transactions incur a 2.5% surcharge .. If you have an account with Paypal, simply log into your account and follow the prompts. As all Credit Card transactions are done through Paypal, Memories4you never has your credit card details. And being Paypal, your transaction is handled securely and safely.
What is your Return Policy?
Only IF the book is damaged in transit. If that happens (which has never happened yet!), I contact the printer for a new copy.
I am not responsible for the following (as you will have signed off on the draft first)
- Typos, grammar, unfinished text, or other text errors
- Low-resolution images that may appear blurry in print
- Design issues, including book format, organisation, style, colour, and page layout